Raise Dispute

How to Raise a Dispute?

You can raise a dispute through the interface . It will help submit disputes, provide real-time status updates, and offer automated responses for common questions related to the issue.

Follow the below steps:

1. Go to the Orders Section on Homepage.

2. Click on Open Dispute button.

💡Note : This activates the bot and a dispute or query can be made to it.

1. Ask a query or dispute. (eg. Order-id with the dispute)

2. To get the Email Transcript of the conversation :

• Click on the Top-right menu bar.

• Then go to Menu > Email transcript.

• Enter your email id and press Send.

⚠️ Important : How your Dispute is handled ?

• When a user enters their order ID and dispute details, the bot immediately connects them to a live support agent through the backend.

• Agents use the interface to analyze the dispute and communicate directly with the user in real time.

This facilitates smooth communication, tracks the dispute status, and relays updates from the agent, creating an efficient and user-friendly resolution process.