# Raise Dispute

## **How to Raise a Dispute?**

You can raise a dispute through the interface . It will help submit disputes, provide real-time status updates, and offer automated responses for common questions related to the issue.

**Follow the below steps:** 

1. Go to the[ Orders Section](https://accsmarkethub.com/login) on Homepage.
2. Click on **Open Dispute** button.

       💡Note : This activates the bot and a dispute or query can be made to it.

<figure><img src="https://4027134736-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5x4WdsoqshvzQq29YHK%2Fuploads%2FUkiLphIz7EvttL7mxMpZ%2Fopen_dispute.png?alt=media&#x26;token=0f92c239-5ab1-48dd-ab25-7053779635e0" alt=""><figcaption></figcaption></figure>

3. Ask a **query** or **dispute**. (eg. Order-id with the dispute)&#x20;
4. To get the **Email Transcript** of the conversation :&#x20;

* &#x20;Click on the Top-right **menu** bar.

<div data-full-width="false"><figure><img src="https://4027134736-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5x4WdsoqshvzQq29YHK%2Fuploads%2FHSRjRcnIN0Z7urLFejvA%2Fmenu_new.png?alt=media&#x26;token=a6d77375-470b-472e-9693-510c18bf9381" alt=""><figcaption></figcaption></figure></div>

* Then go to **Menu** > **Email transcript**.
* Enter your email id and press **Send**.

<figure><img src="https://4027134736-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5x4WdsoqshvzQq29YHK%2Fuploads%2FqPzlT8X3n0Lst0w20XXL%2Femail_new.jpg?alt=media&#x26;token=a4249f7f-85f5-4c59-b6a0-608ed9c7a069" alt=""><figcaption></figcaption></figure>

:warning: **Important : How your Dispute is handled ?**

* When a user enters their order ID and dispute details, the bot immediately   connects them to a live support agent through the backend.&#x20;
* Agents use the interface to analyze the dispute and communicate directly with the user in real time.

This facilitates smooth communication, tracks the dispute status, and relays updates from the agent, creating an efficient and user-friendly resolution process.

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